Confirmation deposit conditions

Once you have been deemed eligible for a partner university on wearefreemovers and completed your confirmation form, you pay a confirmation deposit to formally submit your nomination. This is not a tuition payment. It is a service fee that allows us to process your official nomination to the university and begin the enrollment steps on your behalf.

The deposit amount depends on the university you have selected. For most partner institutions it is €99, though for some it may be up to €199. The exact amount is always shown clearly on the confirmation page of the university you are proceeding with, before you pay.

We submit your nomination to the university with the documents and information you provided in the confirmation form. In virtually all cases, the university then issues an admission letter, after which the enrollment process begins. You generally do not need to provide further documents at that stage, since everything relevant has already been passed on.

For most partner universities, the deposit is fully refundable under the following circumstances:

• The university cancels or withdraws the programme (Code A)
• Your complete and bona-fide visa application is refused in writing (Code B)
• A serious unforeseen event — hospitalisation, bereavement, natural disaster — prevents your enrollment before the university’s tuition-payment deadline (Code C)

In these cases you will receive 100% of the deposit back to your original payment method. Refunds are processed within 15 calendar days of approval.

The deposit is forfeited in two situations:

• You withdraw voluntarily. This applies from the moment payment is made. If you change your mind, decide not to pursue the enrollment, stop responding to communications, or do not complete the enrollment steps after receiving an admission letter, this counts as a voluntary withdrawal and the deposit is not returned.
• You submit invalid or incomplete documents. If the documents you provide are incorrect, false, or missing to the point that the university cannot issue an admission offer, the deposit is forfeited. This is assessed based on what you submitted, not on the outcome alone.

To be direct: if you receive an admission letter and then decide not to proceed, the deposit is treated as an application fee. It is not recovered through the cashback programme either, since cashback requires completed enrollment.

For a small number of partner universities, the deposit is non-refundable under any circumstances due to the terms of our institutional agreement. If this applies to your case, it will be visible on the confirmation page before you pay.

In these cases, if you are not issued an admission offer despite having provided valid documentation, we will transfer your deposit to another wearefreemovers partner programme of your choice, valid for 12 months from the original payment date. This transfer can be used once.

The cashback is a separate programme and is not part of this deposit policy. If you successfully enroll and begin your semester abroad, you qualify for a cashback that in most cases exceeds the deposit amount. The cashback terms and the specific amount for your university are shown on the university page and on your confirmation form.

Email [email protected] with the subject line: Refund Request – [Your Name] – [University Name]

Attach the relevant documentation (visa refusal letter, medical certificate, programme cancellation notice). The request must be submitted within 30 calendar days of the triggering event. We aim to review and respond within 10 business days.

This page is an informational summary. The binding terms governing the confirmation deposit are set out in the Deposit Refund Policy →